Terms & Conditions
House of Racquet Ltd
(“we”, “us”, “our”)
These terms apply to all court bookings, events, and use of our facilities. By making a booking or attending the venue, you agree to these terms.
1. Bookings
All bookings are subject to availability and are confirmed upon payment.
The person making the booking is responsible for:
● all participants included in the booking;
● all payments due in connection with the booking; and
● ensuring all participants comply with these terms.
Court time is allocated for the specific duration booked. Play must start and finish within your allocated time.
Late arrival does not extend your booking.
2. Pricing & Payment
All prices are stated in GBP and include VAT where applicable.
Payment is required at the time of booking unless otherwise agreed.
By making a booking, you authorise us to charge your payment method for:
● the booking fee; and
● any applicable cancellation or no-show charges in accordance with these terms.
We may update pricing at any time, but changes will not affect confirmed bookings.
3. Cancellations & Changes
We keep our courts available for those who want to play. If your plans change, please cancel early so someone else can take your place.
● Cancellations must be made at least 24 hours in advance
Cancellations made outside of these windows, or failure to attend, will be charged in full.
These terms reflect the limited availability of court time and the impact of late changes on other players and our operations.
Bookings may be amended within the relevant notice period, subject to availability.
4. Fair Use & Booking Conduct
Our booking system is designed to ensure fair access for all.
We reserve the right to:
● cancel bookings; or
● restrict or suspend booking privileges
where we reasonably believe the booking system is being misused, including:
● repeated late cancellations or no-shows
● speculative or block booking without genuine use
● any attempt to circumvent booking limits or policies
5. Use of Facilities
You agree to:
● use the facilities safely and responsibly
● follow all reasonable instructions from staff
● wear appropriate sports clothing and footwear
● ensure you are physically fit to participate
You are responsible for:
● your own conduct; and
● the conduct of all participants in your booking
We reserve the right to refuse entry or remove any person whose behaviour is unsafe, disruptive, or not in keeping with the spirit of the venue. No refund will be given in such circumstances.
6. Coaching & Commercial Activity
Coaching or instruction may only be provided by coaches approved by House of Racquet.
Unauthorised coaching or commercial activity, including paid or unpaid instruction, is not permitted without our prior written consent.
7. Equipment
Any equipment provided by us must be returned in good condition.
We may charge for loss or damage beyond fair wear and tear.
8. Health & Safety
Padel and physical activity involve inherent risks.
By using our facilities, you acknowledge and accept these risks and confirm that you are responsible for assessing your own fitness to play.
You must stop play immediately if you feel unwell or unsafe.
9. Personal Property
Personal belongings are brought onto the premises at your own risk.
We are not responsible for loss, theft, or damage to personal property except where caused by our negligence.
10. Photography, Video & Data
We use video technology and photography within the venue, including court-based systems, for purposes including:
● performance analysis and player experience
● safety and security
● service improvement and venue operations
By attending the venue, you acknowledge that you may be recorded.
Where images or footage are used for marketing purposes, this will be done in accordance with applicable data protection law.
We process personal data in accordance with applicable UK data protection legislation. Further details are set out in our Privacy Policy.
11. Liability
Nothing in these terms limits or excludes our liability for:
● death or personal injury caused by negligence
● fraud or fraudulent misrepresentation
● any liability which cannot be excluded under applicable law
Subject to this, we are not liable for:
● any indirect or consequential loss
● loss of enjoyment, opportunity, or anticipated savings
Our total liability to you in connection with any booking or use of our services is limited to the total amount paid by you for that booking or service.
12. Alcohol & Café
Alcohol is served in accordance with our premises licence.
We operate a Challenge 25 policy and may request valid identification.
We reserve the right to refuse service or remove any individual who appears intoxicated or whose behaviour poses a risk to others or to the atmosphere of the venue.
13. Operational Interruptions
We may need to amend or cancel bookings where necessary for safety or operational reasons, including weather, maintenance, or site conditions.
Where this happens, we will offer:
● an alternative time; or
● a refund
We are not liable for any additional costs or losses incurred.
14. Events & Group Bookings
Additional terms may apply to events, corporate bookings, or block bookings. Where provided, those terms will take precedence.
15. Consumer Rights
Nothing in these terms affects your statutory rights under the laws of England and Wales.
16. Changes to These Terms
We may update these terms from time to time. The latest version will always be available on our website.
17. Governing Law
These terms are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
